The income of the business voice of the mobile operators will fall 45% in the next five years, cannibalized by the OTT services.

The telecom operators are in a complicated phase of redefining its business. Some days ago, explained how to face the future the major ‘telcos’ of our country, whose incomes have stagnated in recent years. On this occasion, we focus on the erosion of the business voice of the mobile operators around the world.

According to the data of the report ‘Mobile Voice: Emerging Opportunities for Operators & Vendors 2019-2024’, prepared by Juniper Research, the revenue of the mobile operators for the business voice will be reduced by 45% in the next five years, falling to the 208.000 millions of dollars in 2024, in front of the 381.000 million in 2019.

The consultant believes that its revenues will erode more and more because users opt for voice over-the-top (OTT) services for mobile voice over internet protocol (VoIP) applications > like WhatsApp, FaceTime or Skype, due to its flexibility and gratuity. Thus, the study predicts that in 2024 there will already be 4.5 billion users of OTT voice services of this type, with 88% growth over the next five years .

But it's not all bad news for operators. The study anticipates that the improved 4G coverage and the increasing number of devices capable of making mobile video calls will increase the volume of users who will use this type of communications, partially offsetting the loss of revenue per voice. Thus, research predicts that the revenues of mobile operators by video over LTE (ViLTE) will exceed 33,000 million in 2024.

In addition, Juniper believes that the expansion of 5G will drive a series of nascent mobile voice and video services , which will allow mobile service providers to find new sources of revenue.The consultant points out that the high data throughput and the low latency offered by 5G will boost emerging services, such as transport interaction (RTI), remote control and voice over 5G (Vo5G), which will be applied in multiple industries.

Thus, the report urges mobile operators to invest in enabled communications platforms that take advantage of artificial intelligence to facilitate competitive delivery of voice services . In addition, it advises to accelerate voice releases over LTE (VoLTE) to benefit as soon as possible from emerging Vo5G services. Thus, the study indicates that the establishment of an IP multimedia subsystem (IMS) enabled for 5G for VoLTE will provide a fundamental basis for the development of future deployments of voice services.